Frequently Asked Questions
These FAQ's provide answers to some of our most frequently asked questions. If you do not find an answer here or wish to discuss anything in further detail please do not hesitate to contact us.
We are available by phone seven days a week. If we are not able to answer immediately please leave a message and we will phone you back as soon as possible. Alternatively you can email us at any time.
Why choose home euthanasia?
Saying goodbye to your beloved pet is never easy. Choosing euthanasia in your home environment allows your family privacy and comfort at a difficult time. Your pet can peacefully fall asleep in the comfort of their usual surroundings, with their family present.
How do I know when it is the right time?
Sometimes it is very clear that a pet is suffering. Other times it can be more difficult to determine. The decision to euthanase is a difficult and personal one. We are happy to discuss your situation to help you through this difficult time.
How to Prepare?
We will have a detailed conversation with you by phone prior to the appointment discussing how to prepare. This will cover everything from who you wish to be present, to what you would like for aftercare and what to expect. Please do not hesitate to ask us any questions you may have. Please see the preparation page for more information.
What to expect
Is it painful?
Our aim is to ensure this is as stress free and painless as possible. For this reason we give your pet a sedative and pain relief combination prior to the euthanasia injection. This will relax your pet and ensure that their passing is peaceful.
How long does it take?
Our visit will usually last up to an hour but each situation is different and it important to us that you do not feel rushed.
Who can be present?
Anyone you wish is welcome to be present for the entire visit or for any part that they are comfortable with. Being able to have your loved ones with you is important at this difficult time. Deciding whether to have other pets and children present is a personal choice. You are welcome to discuss this with us.
What are my options for afterwards?
After euthanasia you can either choose to cremate or bury your pet. We can organise cremation for you or you may prefer to deal directly with the crematorium yourself. We do not offer burial services.
Will you take my pet to the crematorium?
We can organise cremation for you including taking your pet to the crematorium.
Can I bury my pet at home?
Many people choose to do this themselves. Please remember you need to comply with local regulations.
How much does it cost?
Our prices include sedation and euthanasia and depend on the size of your pet. Cremation costs are additional and these can be seen on our Costs page.
What forms of payment do you accept?
To allow us to concentrate on the needs of you and your pet at the time of the house call we ask for payment by bank tranfer prior to the appointment. Please be aware that we do not have eftpos or credit card facilities.
What areas do you travel to?
We can travel in and around Christchurch and the surrounding areas. Please see our map for details. Please contact us if you wish to discuss home visits outside of our usual area.