Testimonials

Nicole
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Our greatest gift to our adored Nicole was on the 8th December 2021. 
After nearly 17 years of joy our devoted little cat passed away in our arms, peacefully and without any stress under Nic’s care.        
Afterwards Nicole looked so beautiful and so free from her illness, as we placed her in her much loved basket. 
Our love is deep and forever and we have many beautiful memories to hold on to.
The professionalism, careful tending and kind respect to us and Nicole was outstanding and we heartily recommend “Our Pet's Goodbye” to those who will have to make the same decisions as us.
Thank you so much Nic                                                                      

Kind Regards Brenda and Jim

Boopy

To Nic and all the staff at 'Our Pets Goodbye'

It was with great sadness that I had to make the hard decision to say goodbye to my amazing wee cat - Boopy 

After using up one of his 9 lives when he was hit by a car when he was very young - he amazingly pulled through and lived a long happy life - he would have been 21 years old next month!

 

I just want to say how amazing and sympathetic Nic was - right from the first phone call, to her visit to look after Boops.  She was so caring and thoughtful and spent time talking to me about Boopys life - while I held him in my arms.

 

This is an amazing service - I didn't want Boopy to be stressed at this time, so to be able to stay at home for this final farewell was the best choice for us both.

 

Thankyou so much Nic!

Fiona

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Piri

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Thank you for the help sending Piri off to a peaceful place. We received her ashes last week.  We are grateful for the opportunity you gave us to do it at home.  
Piri took her final breaths in the intimate setting of our home. 
The experience reminded me of my  home birth in ways.  Different emotions and the opposite point in the circle of life, but we were FREE to experience our emotions and BE all we needed to be in the moment. No metal table, no cold sterile environment...I was able to lay on my own floor with my own dog and be comfortable.  She was in a place she knew and felt comfort, not taken to  a place she had never been, with people who were not hers. 
I didn't want to do it, but being home was the best place to do the hardest thing. I rescued her when she was 3 and she had 12 great years with us. 

Thank you. 

The Sucklings 

Cleo

I just want to say the biggest "thank you" for the wonderful way you helped us give Cleo the most peaceful send-off she deserved. I had felt the deepest sadness throughout the day when I had made the decision to have Cleo put to sleep. I was put into contact with you and you were so calm and reassuring on the phone that I knew I was doing the right thing by her. When you came around to our place on that cold and rainy night we all felt at ease with your peaceful demeanour and I know that helped Cleo and ourselves feel at peace knowing she was leaving us from the safe place of home. The way you discussed everything that you were doing reassured us that Cleo would feel no pain or discomfort. I know that I will certainly have you help us send off our other pets when their times come. Once again "thank you" for all you have done for us to send off our beautiful girl.

Margot and family

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Pepper

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Moe

The decision to put our much loved Moe to sleep was incredibly hard. But an impossible decision was made so much less stressful with the guidance and help of Nic. 
We are so thankful to have been given the details of Our Pet's Goodbye and Nic was so calm and caring. Moe instantly felt at ease with her. 
She took her time explaining the process and gave us the time we needed. 
And even the follow up help has been amazing. 
A really hard time made as best as it could be. Highly recommend 

Aaron , Jala , Poppy & Hudson

Thank you again, for helping my girl at home, in comfort and with us with her.

You have a great personality, very caring, professional, not only for our family member, for us as well.

Everything was explained before anything happened. As we sat Nic made us all comfortable and proceeded, with my girl's head in my hands, trying not to cry, so my girl didn't get upset.  Nic went ahead, my girl was ready, within seconds she had left us.

Bawling my eyes out Nic reassured us we had done what was best for our girl, after 16yrs of having my shadow, I am now at  peace with my decision for Pepper .

" No longer by my side, forever in my heart"

 

Thank you very much

Sereena

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Sif

My daughter Niamh and I would like to thank Nic and Our Pet's Goodbye with the hardest thing we have ever had to face and that was saying goodbye to our beloved woof. She explained everything step by step Sif had her favourite humans surrounding her. On her favourite spot on the porch it was a beautiful sunny day and after 12 years and only a few visits to the vet in her younger years we wanted a at home experience with minimal stress for our girl and us. Nic completely took our stresses away with a beautiful spot to take her last car ride in and organised the cremation and in a week she was home again in a amazing box to cherish forever. Rest easy our third amigo , our best mate who everyone couldn’t help but love who had the kindest soul who loved her pats and food! Who showed genuine pure love throughout the years. You will be missed.
With heartfelt blessings to all who cared for Ollie,

 

Angela & Niamh

Ollie

When we’ve been blessed with the unconditional love, loyalty, comfort, fun and companionship of a fur baby, there may come a time that we must make the blisteringly painful decision to release them from their position of responsibility of serving our well-being.
A time when their needs must surpass our own.
After eighteen such years with my beloved Spoodle, Ollie, there is only one service that I would turn to in my time of despair.
From my first call with Caroline, to the home visit by Nic, every aspect of dignity, compassion, kindness and absolute professionalism has been extended, and blended seamlessly into the individual cremation service offered by Gaelynn and Andrew from ‘Loving Tributes’.
When we must endure the searing pain of loss, remember, it is a measure of the depth of love we have shared and been blessed with.
As a therapist used to encountering the grief of others, I fully endorse how my experience with Caroline, Nic, Gaelynn and Andrew has softened the devastation of my personal loss and smoothed the path to healing.
With heartfelt blessings to all who cared for Ollie,

 

Duncan

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Duke and Skye
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Recently we had to make the very difficult decision to say goodbye to our two Miniature Schnauzers that had been members of our family for a long time, Duke 14 years and Skye 12 years.  Losing Skye was tough but having to say goodbye to Duke four weeks later as well was heart breaking.

 

We had noticed Our Pets Goodbye and contacted Nic who came to our home to help guide us through what was a very difficult and sad process.  Nic took time to comfort Duke and Skye and hear stories about things they use to get up to so that they were very relaxed and not stressed.  She then explained the procedure before the time came to start the final process. 

 

We cannot speak highly enough of Nic’s kind, gentle and empathetic manner during this time, she helped us through what is a very difficult and emotional time and made it far less stressful for us as well.

We highly recommend Nic and Our Pet's Goodbye to anyone who has to go through this difficult time.

Robert and Audrey

Phoebe

We cannot speak too highly of Nic when it came time to say goodbye to our sweet girl Phoebe.

From our initial phone call to the day itself, Nic was calm, immensely caring, professional and had Phoebe's best interests very much to the fore. 

Being able to say goodbye in our home with Phoebe in her favourite spot made a very sad time more bearable.

Thank you hardly seems enough.

 

Andrew and Ann

Phoebe
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Scooby

Our sincere and grateful thanks to Nic for the time spent with us as we said goodbye to our 18 year cat. Having this done at our home was wonderful. As was having the time to talk about what we would like and how Nic could work around us. Mum sat in the recliner with ‘her boy’ on her knees as he was given something to help him relax. We had time to sit with him before the end and afterwards. We asked Nic to arrange the cremation and 3 days later he was back with us. This was an incredibly sad process for us but it was also beautifully done and we are grateful that Our Pet’s Goodbye is there when you need them. Thank you so much for your care and compassion.

                                                                     Janice and Susan 

Stanley

Thank you so much for your kindness and flexibility a couple of months ago when we had to farewell our darling Stanley on a Sunday night.

 

We were so happy he did not have to suffer just so we could wait until "business hours".

Being able to just go to sleep purring on our son's bed, in a familiar and safe environment was the last gift we could give our "first baby". He had far too much time at the vets in his last week of life than he ever would have liked!

Bridget

Stanley
Hayley
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When it came time to farewell Hayley, our precious and incredibly loved 14 ½ year old German Shepherd, it was important that we were able to do so in the privacy and comfort of our own home.  Dr Nic Macdonald of “Our Pet’s Goodbye” provided gentle, unrushed, highly skilled and compassionate care.  Hayley experienced the calm, comfortable and stress-free passing she so richly deserved and that we, as her family, wanted for her.

 

Nic was a great communicator and was extremely sensitive and respectful not only towards Hayley but also towards ourselves and our beautiful Labrador who was able to remain with us throughout the process.  We truly cannot thank Nic enough for her kindness.

 

As an aside, Dr Caroline Whitty, co-owner of “Our Pet’s Goodbye” saved Hayley’s life in January 2016 when she developed Gastric Torsion and presented gravely ill to the After-Hours Veterinary Clinic here in Christchurch.  We are forever grateful for the wonderful skill, personalised care, and amazing compassion of both Nic and Caroline.

                                                                                  Mike and Ruth

Tonto

Thank you so much for so lovingly and gently helping our boy to a peace-full and beautiful ending.
You gave us and Tonto the time we needed. You ensured he had the best sedation so that he went so gently. It was the kindest and best goodbye I've experienced with any of my pets - and I've said goodbye to a few of them now.
We're so grateful to you - in the way you did this, and for the compassionate person you are.

Thank you.

Gaelynn and Andrew

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Tonto watching over baby Gracie
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Bruce

A week ago I had to make the painful decision to say goodbye to Bruce (Mr B)
We were privileged to have him nearly 14 yrs, a rescue dog at 3months old from the Hokitika SPCA
A gentle soul that loved everyone and everything, even tolerating cats although he'd been beaten up by several over the years. Poor Bruce, I'm sure he never understood why they'd always box his ears when all he ever wanted was to be friends!
He loved to play ball and would give chase but would never bring it back. He would bark 'C'mon mum' and  I would have to walk to wherever the ball, and Bruce were. I always said, he was the collie and I was the retriever.
As Bruce aged and developed illness and pain and after many medications I made the decision to call Nic for the final goodbye.
She came and comforted Bruce and us and Bruce laid his head in my hands and quietly drifted away.. at home on his bed, free of pain and with ones who loved and cared for him.
Thank you Nic, for giving him and us, that peace.

Susan

George

 

A few weeks back we made the difficult decision to send our beloved old man, George an apricot poodle who we adopted in 2010 to the big kennel in the sky. Friends had given me the card for Our Pets Goodbye, almost 2 years ago and we could delay no longer. I phoned the number, left a message and my call was returned that same morning. The conversation that followed was patient and informative and we booked an appointment for 10am on Sunday. On Saturday morning I woke and panicked that I was doing it all to soon. Simply put I got the gentlest response, offered a refund and told to take all the time we needed.  That night I stayed awake most the night with George and realised it was time. I phoned just after 8am and we agreed on 11.30am that day.

 

Nic arrived on time, in an immaculate uniform. She explained the process again and agreed we would take all the time needed. She was also very mindful to explain what she was doing and why. She even showed Harry, the bossy Scnoodle, what she was doing and allowed him to sniff inquisitively around her professionally packed veterinary kit of supplies. While Nic was fully present in our conversation (as George snoozed blissfully on my lap) she conscientiously and consistently checked the time to ensure we were on track. George did not flinch when the final injection came and despite my grief, I was grateful for such a peaceful send off. Once all his fellow pet companions had said goodbye, we wrapped George in a towel and walked down to the car. Even in this difficult stage of finally letting go of him, I was unexpectedly comforted as when she opened the boot there was the cosiest dog bed waiting for him.

 

In terms of a professional service this was immaculate. In terms of genuine empathy, understanding and compassion this has earned my heartfelt respect and, also gratitude. If you are in the situation where you need to help a furry companion, I can with the utmost confidence encourage you to get in touch with  Our Pets Goodbye.

Ann-Marie

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Beanie

Just wanted to say thanks for your kindness and support. You helped me a lot to get through one of the hardest things I've ever had to do.

Kate

Jack

 

Thank you so much for providing this service, it was a comfort to know that you also thought this was the right decision for Jack as self-doubt is the worst. It was all so calm and peaceful for him and this was due to your wonderful way with people and pets. You are truly unique to be able to do this with such compassion and empathy. 

Kiely

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Sabina

 

We can’t thank Caroline enough for the gentleness and sensitivity she displayed when it came to putting our beloved Sabina to sleep.  This was one of the hardest decisions we had to make and being able to do this in our own home made this heart-breaking process as easy as it could be.  Caroline guided us through the process and gave us time and space to say our goodbyes in an environment that was stress free for Sabina and comforting for us.  Being able to do this process at home enabled Sabina to be surrounded by the same love she had experienced throughout her life. This allowed us to be able to look back and remember those last hours with her not as a time of pain but of being supported to show her one final act of love.  Thanks Caroline for helping us come to that place in such a professional yet caring way.  

Ria and Steve

Duff

 

It’s such a tough decision to end the life of a long-term pet. We went back and forth on when was the right time. I wished he could have told us what his quality of life was like - and sometimes even wishing that I would wake up in the morning and find he had passed away in his sleep. Finally, we made the decision to put him down. After 16 years with our family, it was really important to us that we didn’t send him off in a clinical environment. Duff was suspicious of the vet clinic at the best of times. It was so nice to have some control of his last moments and to make sure he was calm and comfortable. It was much less stressful for us too. Nic has a gentle, kind nature that set us all at ease. I thought I would burst into tears, but when Duff was gone, I actually felt an immense relief and peace. I was grateful for all the good times we’d had with him and was glad to be done agonising over his clearly painful last months. It took us a while to get there, but I was sure in that moment that we made the right decision. It’s such a big moment for a family, I can’t imagine doing it any other way than at home with Our Pet’s Goodbye. 

Kris

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Maxine

 

Saying goodbye to Maxine (aka the Weasel) was just the pits.  It was a tough but necessary decision that we had been putting off for several weeks hoping she would rally the troops and come back fighting fit.  In Maxine’s last days her one true love was an occasional piece of bacon, but aside from that she wasn’t eating and was becoming more and more restless.  We called in Caroline at short notice and on a weekend and she was with us pretty darn quick.  We sat together with Maxine and exchanged stories for a time and Caroline talked us through the departure process.  After some more time with our wee fur baby, and some heavy teary moments, we gave Caroline the go ahead and our little girl went off to sleep nice and peacefully.

Bryan and Sue

Jasper

 

This is Jasper, my gorgeous cat. When, at the age of 20 years old, I couldn’t bring myself to take him to the vet to have him put to sleep, Nic came to my place and with a lot of care and understanding, put him to sleep for me. Nic was just wonderful and I wouldn’t hesitate to have her again and would thoroughly recommend her to anyone else.​ 

Rosemary

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