We cannot speak too highly of Nic when it came time to say goodbye to our sweet girl Phoebe.
From our initial phone call to the day itself, Nic was calm, immensely caring, professional and had Phoebe's best interests very much to the fore.
Being able to say goodbye in our home with Phoebe in her favourite spot made a very sad time more bearable.
Thank you hardly seems enough.
Andrew and Ann
Our sincere and grateful thanks to Nic for the time spent with us as we said goodbye to our 18 year cat. Having this done at our home was wonderful. As was having the time to talk about what we would like and how Nic could work around us. Mum sat in the recliner with ‘her boy’ on her knees as he was given something to help him relax. We had time to sit with him before the end and afterwards. We asked Nic to arrange the cremation and 3 days later he was back with us. This was an incredibly sad process for us but it was also beautifully done and we are grateful that Our Pet’s Goodbye is there when you need them. Thank you so much for your care and compassion.
Janice and Susan
Thank you so much for your kindness and flexibility a couple of months ago when we had to farewell our darling Stanley on a Sunday night.
We were so happy he did not have to suffer just so we could wait until "business hours".
Being able to just go to sleep purring on our son's bed, in a familiar and safe environment was the last gift we could give our "first baby". He had far too much time at the vets in his last week of life than he ever would have liked!
When it came time to farewell Hayley, our precious and incredibly loved 14 ½ year old German Shepherd, it was important that we were able to do so in the privacy and comfort of our own home. Dr Nic Macdonald of “Our Pet’s Goodbye” provided gentle, unrushed, highly skilled and compassionate care. Hayley experienced the calm, comfortable and stress-free passing she so richly deserved and that we, as her family, wanted for her.
Nic was a great communicator and was extremely sensitive and respectful not only towards Hayley but also towards ourselves and our beautiful Labrador who was able to remain with us throughout the process. We truly cannot thank Nic enough for her kindness.
As an aside, Dr Caroline Whitty, co-owner of “Our Pet’s Goodbye” saved Hayley’s life in January 2016 when she developed Gastric Torsion and presented gravely ill to the After-Hours Veterinary Clinic here in Christchurch. We are forever grateful for the wonderful skill, personalised care, and amazing compassion of both Nic and Caroline.
Mike and Ruth
Thank you so much for so lovingly and gently helping our boy to a peace-full and beautiful ending.
You gave us and Tonto the time we needed. You ensured he had the best sedation so that he went so gently. It was the kindest and best goodbye I've experienced with any of my pets - and I've said goodbye to a few of them now.
We're so grateful to you - in the way you did this, and for the compassionate person you are.
Gaelynn and Andrew
Tonto watching over baby Gracie
A week ago I had to make the painful decision to say goodbye to Bruce (Mr B)
We were privileged to have him nearly 14 yrs, a rescue dog at 3months old from the Hokitika SPCA
A gentle soul that loved everyone and everything, even tolerating cats although he'd been beaten up by several over the years. Poor Bruce, I'm sure he never understood why they'd always box his ears when all he ever wanted was to be friends!
He loved to play ball and would give chase but would never bring it back. He would bark 'C'mon mum' and I would have to walk to wherever the ball, and Bruce were. I always said, he was the collie and I was the retriever.
As Bruce aged and developed illness and pain and after many medications I made the decision to call Nic for the final goodbye.
She came and comforted Bruce and us and Bruce laid his head in my hands and quietly drifted away.. at home on his bed, free of pain and with ones who loved and cared for him.
Thank you Nic, for giving him and us, that peace.
A few weeks back we made the difficult decision to send our beloved old man, George an apricot poodle who we adopted in 2010 to the big kennel in the sky. Friends had given me the card for Our Pets Goodbye, almost 2 years ago and we could delay no longer. I phoned the number, left a message and my call was returned that same morning. The conversation that followed was patient and informative and we booked an appointment for 10am on Sunday. On Saturday morning I woke and panicked that I was doing it all to soon. Simply put I got the gentlest response, offered a refund and told to take all the time we needed. That night I stayed awake most the night with George and realised it was time. I phoned just after 8am and we agreed on 11.30am that day.
Nic arrived on time, in an immaculate uniform. She explained the process again and agreed we would take all the time needed. She was also very mindful to explain what she was doing and why. She even showed Harry, the bossy Scnoodle, what she was doing and allowed him to sniff inquisitively around her professionally packed veterinary kit of supplies. While Nic was fully present in our conversation (as George snoozed blissfully on my lap) she conscientiously and consistently checked the time to ensure we were on track. George did not flinch when the final injection came and despite my grief, I was grateful for such a peaceful send off. Once all his fellow pet companions had said goodbye, we wrapped George in a towel and walked down to the car. Even in this difficult stage of finally letting go of him, I was unexpectedly comforted as when she opened the boot there was the cosiest dog bed waiting for him.
In terms of a professional service this was immaculate. In terms of genuine empathy, understanding and compassion this has earned my heartfelt respect and, also gratitude. If you are in the situation where you need to help a furry companion, I can with the utmost confidence encourage you to get in touch with Our Pets Goodbye.
Just wanted to say thanks for your kindness and support. You helped me a lot to get through one of the hardest things I've ever had to do.
Thank you so much for providing this service, it was a comfort to know that you also thought this was the right decision for Jack as self-doubt is the worst. It was all so calm and peaceful for him and this was due to your wonderful way with people and pets. You are truly unique to be able to do this with such compassion and empathy.
We can’t thank Caroline enough for the gentleness and sensitivity she displayed when it came to putting our beloved Sabina to sleep. This was one of the hardest decisions we had to make and being able to do this in our own home made this heart-breaking process as easy as it could be. Caroline guided us through the process and gave us time and space to say our goodbyes in an environment that was stress free for Sabina and comforting for us. Being able to do this process at home enabled Sabina to be surrounded by the same love she had experienced throughout her life. This allowed us to be able to look back and remember those last hours with her not as a time of pain but of being supported to show her one final act of love. Thanks Caroline for helping us come to that place in such a professional yet caring way.
Ria and Steve
It’s such a tough decision to end the life of a long-term pet. We went back and forth on when was the right time. I wished he could have told us what his quality of life was like - and sometimes even wishing that I would wake up in the morning and find he had passed away in his sleep. Finally, we made the decision to put him down. After 16 years with our family, it was really important to us that we didn’t send him off in a clinical environment. Duff was suspicious of the vet clinic at the best of times. It was so nice to have some control of his last moments and to make sure he was calm and comfortable. It was much less stressful for us too. Nic has a gentle, kind nature that set us all at ease. I thought I would burst into tears, but when Duff was gone, I actually felt an immense relief and peace. I was grateful for all the good times we’d had with him and was glad to be done agonising over his clearly painful last months. It took us a while to get there, but I was sure in that moment that we made the right decision. It’s such a big moment for a family, I can’t imagine doing it any other way than at home with Our Pet’s Goodbye.
Saying goodbye to Maxine (aka the Weasel) was just the pits. It was a tough but necessary decision that we had been putting off for several weeks hoping she would rally the troops and come back fighting fit. In Maxine’s last days her one true love was an occasional piece of bacon, but aside from that she wasn’t eating and was becoming more and more restless. We called in Caroline at short notice and on a weekend and she was with us pretty darn quick. We sat together with Maxine and exchanged stories for a time and Caroline talked us through the departure process. After some more time with our wee fur baby, and some heavy teary moments, we gave Caroline the go ahead and our little girl went off to sleep nice and peacefully.
Bryan and Sue
This is Jasper, my gorgeous cat. When, at the age of 20 years old, I couldn’t bring myself to take him to the vet to have him put to sleep, Nic came to my place and with a lot of care and understanding, put him to sleep for me. Nic was just wonderful and I wouldn’t hesitate to have her again and would thoroughly recommend her to anyone else.